Contact Us

Contact Us


Please email the appropriate department below to submit a specific question or to share your opinions and feedback about Magellan of Virginia:

Claims & Billing


Regulations & Manuals

Credentialing, Contract, or Provider Network

Eligibility & Coverage
Please contact Customer Service at 1-800-424-4046

Governor's Access Plan (GAP)

Addiction Recovery Treatment Services (ARTS)

Appeals, Grievances, or Reconsideration

Treatment Record Reviews, Quality of Care Concerns, or other Quality Matters

Website & EDI

We will respond within three to five business days.


For more information or if you have a question, please email us at:

This email box is not secure. Please do not send any protected health information (PHI) to this account. Please contact us at 1-800-424-4046 if you need help with PHI.

For quality of care concerns, general questions or comments please call:
Toll-free: 1-800-424-4046.