Magellan Health

For Providers

Provider Training

Provider Q&A Sessions on Fridays

Magellan of Virginia hosts a weekly call each Friday from 1 p.m. - 2:30 p.m. The call is open to all providers to address their questions and issues. The weekly calls will continue until further notice.


1-800-999-9426 (no RSVP required)                        Passcode: 243960

Magellan welcomes training topics from providers to help support clinical best practices and quality care. Please email your suggestions to:

2017 Provider Training: Presentation Materials and Recorded Webinars

Odering | Referring | Other Professionals Billing for Residential Services
 (pdf) -- Updated August 2017

Recorded training - ARTS SRA and OTP-OBOT Overview -- July 2017
ARTS SRA and OTP-OBOT Overview (pdf) -- July 2017

Recorded training - Peer Support Services
Peer Support Services (pdf)

Recorded training - IACCT Documents

Recorded training - Assessment Basics
Assessment Basics (pdf)

Recorded training - Completing a Comprehensive Intake
Completing a Comprehensive Intake (pdf)

Recorded training - Psychiatric Residential Treatment Facility Attestations and Reporting Changes

Psychiatric Residential Treatment Facility Attestations and Reporting Changes (pdf)

Recorded training - Culturally Communicating

Recorded training - Cultural Competency
Cultural Competency (pdf)

Crisis Intervention and Stabilization (pdf)

Recorded training - Considerations when Treating Dual Diagnosis Members
Considerations when Treating Dual Diagnosis Members (pdf) 

Recorded training - 2015 Summary: Treatment Record Review (TRR) Clinical Practice Guidelines (CPG)
Treatment Record Review and Clinical Practice Guidelines 2015 Summary (pdf)

Recorded trainingOutcome Measures on Service Request Authorizations  Updated March 2017
Outcome Measures on Service Request Authorizations (pdf) Updated March 2017


Online Training

Magellan offers online trainings and step-by-step user guides to help you complete various administrative online tasks, and demos of our online tools to help you navigate Magellan's Web-based applications. We also offer network providers free courses for continuing education (CE) credit through our online education partner, Relias.

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Contact Us

Magellan Members
TDD: 1-800-424-4048
TTY: 711

Magellan Providers
For questions about credentialing, contracting, provider website issues or general provider concerns, please contact us or call 1-800-424-4536.

For claim, authorization, discharges or clinical questions: email or call 1-800-424-4046.

Fraud and Abuse
Special Investigations Unit Email:

For quality of care concerns, general questions or comments, please call:
Toll-free: 1-800-424-4046