Magellan Health

For Providers

Friday Provider Call

Friday Provider Call and Q&A Sessions

Magellan of Virginia hosts a weekly call each Friday. While the weekly call is scheduled for 1 p.m. - 2:30 p.m., based on agenda items and discussion, it may end earlier than 2:30 p.m.

The call is open to all providers to address questions and concerns. The weekly call will continue until further notice.

Please be advised the conference call has a limited number of lines. We encourage providers calling in from the same agency, to use a single, shared line. This will allow other providers the opportunity to dial in.

If you are unable to participate in the live call and would like a response to a question posted on the agenda, please submit your request using Magellan's contact us link. Please include the agenda question and date.

Effective April 21, 2017 - NEW Friday provider call information

Meeting link:
Meeting ID: 626827775

You may select to join the audio portion of the training directly through your viewing device, or you may choose to call in through a separate phone line.
Dial: 1-800-933-3880
Enter meeting ID: 626827775

All details can be reviewed here: Effective Friday April 21, 2017 - NEW conference line and access to Friday Provider Call  

To ensure the Friday provider call is effective, Magellan welcomes questions, training topics and feedback to help support best practices in behavioral healthcare.

Do you have a question, topic for discussion or idea to be discussed during a Friday Provider call? If so, please Contact Us to submit information. Additional instructions to submit questions, topics and ideas.

All questions and discussion topics submitted by Wednesday will be included on the agenda for that week's provider call.

Magellan will answer or have an update for most of the questions and concerns. Any questions or concerns that require more research, will be held over and answered on the next call.
Our goal is to improve our communication with the Provider Network by making the submission of and response to questions as seamless as possible.

2Q 2017 Friday Provider Call Frequently Asked Questions (FAQs)

1Q 2017 Friday Provider Call Frequently Asked Questions (FAQs)

4Q 2016 Friday Provider Call Frequently Asked Questions (FAQs)

3Q 2016 Friday Provider Call Frequently Asked Questions (FAQs)

2Q 2016 Friday Provider Call Frequently Asked Questions (FAQs)

1Q 2016 Friday Provider Call Frequently Asked Questions (FAQs)

Weekly Friday Provider Call Agendas

November 24 - There will be no call due to the Thanksgiving holiday. 

November 17 - No call due to technical difficulties
November 10
November 3
October 27
October 20
October 13
October 6
September 29
September 22
September 8
September 1
August 25
August 18
August 11
August 4
July 28
July 21
July 14
July 7
June 30
June 23
June 16
June 9
June 2
May 26
May 19
May 12
May 5
April 28
April 21
April 14
April 7
March 31
March 24
March 17
March 10
March 3
February 24
February 17
February 10
February 3
January 27 
January 20
January 13
January 6

December 16
December 9
December 2
November 18
November 11
November 4
October 28
October 21
October 14
October 7
September 30
September 23
September 16
September 9
September 2
August 26
August 19
August 12
August 5
July 29


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Contact Us

Magellan Members
TDD: 1-800-424-4048
TTY: 711

Magellan Providers
For questions about credentialing, contracting, provider website issues or general provider concerns, please contact us or call 1-800-424-4536.

For claim, authorization, discharges or clinical questions: email or call 1-800-424-4046.

Fraud and Abuse
Special Investigations Unit Email:

For quality of care concerns, general questions or comments, please call:
Toll-free: 1-800-424-4046