Magellan Health

For Providers

Frequently Asked Questions

For an Update on Administrative Processes with the Implementation of the BHSA - Magellan of Virginia effective Dec 1, 2013, please see the Department of Medical Assistance Services' Medicaid memo (select 2013, then the Oct. 31 memo).

See a list of providers' Frequently Asked Questions about Virginia Medicaid, FAMIS and Magellan.

Join our provider Q&A sessions on Fridays from 1 p.m. to 2 p.m. Visit the Friday provider call page for more information.

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Contact Us

Magellan Members
TDD: 1-800-424-4048
TTY: 711

Magellan Providers
For questions about credentialing, contracting, provider website issues or general provider concerns, please contact us or call 1-800-424-4536.

For claim, authorization, discharges or clinical questions: email or call 1-800-424-4046.

Fraud and Abuse
Special Investigations Unit Email:

For quality of care concerns, general questions or comments, please call:
Toll-free: 1-800-424-4046