Magellan Health

For Providers


Provider Focus

Magellan's Provider Focus, our e-newsletter for providers, offers current news and information relating to Magellan and our local service centers. You also can review past issues of Provider Focus. Check back as a new issue of our newsletter is released each quarter.

Magellan's Provider Notices | Helpful Tips

  • be sure to ADD Magellan Healthcare of Virginia / to email contacts
  • check spam | junk email folders
  • check with internal IT support to ensure receipt of HTML-based emails/communications
  • check with IT support to ensure an internal firewall is not preventing mass email communications from coming through

2017 Provider Communications and Engagement

Magellan will keep you informed of all communications and important updates sent to providers via email.

Training Announcement for Providers of CMHRS and ABA Behavior Therapy -- posted November 21

Updated CANS Reassessment -- posted November 10

Importance of Family Engagement Training June 2017 -- posted November 3

CCC Plus Eligibility Notice -- posted October 30

Clarifying Physician Role in Certificate of Need Process -- posted October 26

Organizational Provider Authorization Submission Reminder -- posted October 24

Screening Tools and Resources -- posted October 24

Reminder Credentialing and Re-credentialing Requirements -- posted October 24

Clarification on Residential Levels of Care in ARTS Benefits Memo -- posted October 23

Special Consideration Process and CON Clarification -- posted October 6

Mandated Changes for the GAP Program -- posted September 29

Referral Streams and Access to Care -- posted September 29

CON updates for National Provider Identifier August 2017 -- posted September 28

Upcoming Holiday and Payment Delay - posted September 27

Quit Now Virginia Resources for Wellness - posted September 26

Web Portal Updates - posted September 26

Service Authorization and Billing: A Guide to Medicaid Behavioral Health Managed Care - posted September 21

Virginia Regulatory Town Hall View General Notice-RTS-CMHRS-Psy manual posted for comment - posted September 21

New Preferred Medication Assisted Treatment Providers -- posted September 15

Reassessment Process -- posted September 15

IACCT Inquiries for Youth Residing in DJJ -- posted September 15

Provider Communication and Training NEW UPDATE Requirements for Billing Residential Claims for ORP -- posted September 15

Provider Communication and Training: UPDATE Requirements for Billing Residential Claims for ORP -- posted August 31

Therapeutic Day Treatment Extension -- posted August 25

8/21/17 Claim Reimbursement -- posted August 22

Upcoming Holiday and Payment Delay -- posted August 22

Provider Payment Delay -- posted August 21

Contracting Opportunity for Crisis Stabilization Providers -- posted August 15

Roster Provider Reminder -- posted August 15

Updated Rate Schedule -- posted August 15

Building Bridges Initiative Training October 2017-- posted August 7

Clarification Intensive Community Treatment Teams -- posted July 28

Screening Tools and Resources -- posted July 18

New Seclusion and Restraint Reporting Timelines -- posted July 14

Care Coordination Brief Survey -- posted July 13

Peer Support Services Attestation Checklist and Staff Roster -- posted July 13

Virginia DMAS Medicaid Rates -- posted July 12

Medicaid ARTS Providers License -- posted July 12

2017 Summer Provider Focus: Magellan of Virginia 2016 Annual Results Treatment Record Review

July 1, 2017 Residential Program Changes -- posted June 30

Discharge Survey -- posted June 30

Psychosocial Rehabilitation Registration Outcome Questions -- posted June 30

Changes in Authorization Requirement for Outpatient Psychiatric Therapy Services -- posted June 29

Discharge Survey -- posted June 28

IACCT Submission of Referring National Provider Identifier -- posted June 23

Residential Service Request Authorizations Training -- posted June 18

June 28 Webinar for Peer Support Services -- posted June 15

IACCT Documents Training -- posted June 15

Reminder Roster Staff and Provider Screening Requirements -- posted June 15

EPSDT Residential Service Request Authorization -- posted June 14

Early and Periodic Screening, Diagnosis and Treatment 1-1 Services Request -- posted June 13

Annual Attestation for Residential Treatment Centers -- posted June 8

Psychosocial Rehabilitation Registration -- posted June 8

Grievance Process Reminder -- posted June 6

Medicaid Memo Coverage for Peer Support Services Effective July 1, 2017 -- posted June 6

Requirements for Residential Billing for Ordering Referring or Other Professionals -- posted June 2

Residential Treatment Services Manual and DMAS Announcement Memo -- posted June 2

Residential Placement and Certificate of Need prior to July 2017 -- posted May 30

Roster Staff and Provider Screening Requirements -- posted May 25

Updated IACCT Forms -- posted May 23

Residential Service Request Authorization Changes -- posted May 23

Remittance delay 2017 fiscal year-end -- posted May 23

Residential Support for Caregivers: Supporting Yourself While Supporting Your Child -- posted May 23

Upcoming holiday and payment delay -- posted May 17

Therapeutic Day Treatment Summer Service Delivery -- posted May 16

Suicide Prevention Resources -- posted May 11

Update for ARTS Provider Technical Assistance Calls -- posted May 11

Psychiatric Residential Treatment Facility Attestation and Reporting Changes -- posted May 11

Therapeutic Day Treatment Batch Discharges for Summer Break -- posted May 8

Cultural Competency Training -- posted May 8

Residential Billing Update -- posted May 4

Updated ARTS Provider Manual --posted April 21

Reminder: Update to Friday Provider Call Conference Line -- posted April 20

UPDATE for May 19 Youth-Driven Care Webinar -- posted April 18

UPDATE for May 8 Family Engagement Training -- posted April 18

Care Coordination -- posted April 18

Appropriate Use of Psychotropic Medications -- posted April 17

Reminder Organizational Provider Rendering Billing -- posted April 14

Reminder Credentialing and Re-credentialing Requirements -- posted April 14

UPDATE for IACCT and Residential Trainings and Meetings -- posted April 13

Additional ARTS Provider Manual Training Session -- posted April 11

Screening Tools and Resources -- posted April 3

UPDATED Therapuetic Day Treatment Service Request Authorizations -- posted March 31

UPDATED Mental Health Skill-building Services Service Request Authorizations -- posted March 31

ARTS Submission Requirements for Service Authorization -- posted March 31

UPDATED: Therapeutic Day Treatment Service Request Authorization Forms -- posted March 30

UPDATE to Meet and Greet Sessions for Residential Program Changes and IACCT -- posted March 29

Virginia Medicaid Provider Reimbursement Schedule -- posted March 29

Upcoming Training Residential Program Changes and Regulations -- posted March 29

UPDATE Friday Provider Call Conference Line -- posted March 27

Considerations When Treating Dual Diagnosis Members -- posted March 21

Behavioral Health Provider Coordination with Primary Care Providers Survey -- posted March 20

Reconsideration Process Reminder -- posted March 17

Therapeutic Day Treatment Authorizations -- posted March 17

Meet and Greet Sessions for Residential Program Changes and IACCT -- posted March 15

Treatment Record Review Clinical Practice Guideline Review Process -- posted March 14

ARTS Online Training and Application Packet -- posted March 10

Care Coordination Survey for TDT, IIH, and MHSS Providers -- posted March 8

ARTS Informational Handout for Members -- posted March 8

Adverse Outcomes -- posted March 8

ARTS Provider Manual Public Comment Period -- posted March 7

Upcoming Training for Crisis Stabilization and Crisis Intervention -- posted March 7

Updated Training for Outcome Measures Questions -- posted March 6

Organizational Provider Authorization Submission Reminder -- posted February 28

Annual Attestation for Residential Treatment Centers -- posted February 24

Friday Provider Call Reminder -- posted February 23

Therapeutic Day Treatment (TDT) Lapse in Services -- posted February 23

Provider website administrator tool enhancements -- posted February 22

Organization Announcement Magellan of Virginia --posted February 21

Residential Training and Meet and Greet -- posted February 13

Date Change for Outcome Measures on SRAs -- posted February 13

Webinar: Screening, Brief Intervention and Referral to Treatment -- posted February 10

Upcoming holiday and payment delay -- posted February 9

Cover Virginia System Update -- posted February 8

Update to Residential Treatment Program Changes -- posted February 6

Screening Tools and Resources -- posted February 2

Clinical Outcome Measures Additional Questions -- posted January 31

Level A Group Home Update and Survey -- posted January 30

Reminder Organizational Provider Rendering Billing -- posted January 27

UPDATE Opioid Treatment Providers -- posted January 26

Provider Auto-fax Member Follow-up Letter -- posted January 20

Reminder Credentialing and Re-credentialing Requirements -- posted January 17

Timeliness Standards re: Office Closing for Holidays and Inclement Weather -- posted January 17

Screening Tools and Resources --posted January 17

Treatment Record Review (TRR) Results for Calendar Year 2015 -- posted January 13

Upcoming holiday and payment delay -- posted January 11






Magellan of Virginia is committed to developing and implementing enhancements to the authorization and registration submission process. Effective July 1, 2017, Magellan will transition Psychosocial Rehabilitation (PSR), procedure code H2017, to a registration process. Registration is a notification to Magellan that a service will occur. The purpose is to ensure appropriate care coordination for members. Registration is intended to be a streamlined process and requires providers to submit limited information. That information includes identifying information for the member and provider, the service procedure code, diagnosis and date of initiation of the service. This information can be submitted to Magellan online via the provider web portal:

Registration of Psychosocial Rehabilitation applies to new cases starting July 1, 2017 and later. Submission of the registration is required within two business days from the initiation of services. Registration is required for reimbursement.

Magellan will honor existing PSR authorizations with end dates beyond July 1, 2017 and will not require submission of a registration. Registrations will be required for any dates of service beyond any previous authorization.

As a reminder, outcome questions are not tracked for registrations. Because of this, outcome questions will be removed from PSR on July 1, 2017.
If you have any questions, please contact customer service at 1-800-424-4046 or use the contact us tool on the Magellan of Virginia website.

Return to Top

Contact Us

Magellan Members
TDD: 1-800-424-4048
TTY: 711

Magellan Providers
For questions about credentialing, contracting, provider website issues or general provider concerns, please contact us or call 1-800-424-4536.

For claim, authorization, discharges or clinical questions: email or call 1-800-424-4046.

Fraud and Abuse
Special Investigations Unit Email:

For quality of care concerns, general questions or comments, please call:
Toll-free: 1-800-424-4046