Magellan Health

For Providers

Residential Program Process

Each child seeking admission to residential services will receive the support of the local Independent Assessment, Certification and Coordination Team (IACCT) in each locality to assess the child’s needs. The IACCT will include the child, the child’s family/legal guardian and clinical professionals from the child’s community. Whenever possible, a primary care physician or psychiatrist who knows the child’s history will be involved in the assessment. A Magellan Intensive Care Manager (ICM) will assist with care coordination for the IACCT. A Magellan Family Support Coordinator (FSC) with lived experience as the parent of a child receiving behavioral health services will connect with the family throughout the course of treatment to offer continuity of care. After the IACCT completes the assessment, the team will develop an appropriate plan of care to meet the individualized needs of the child and family. Plans may include residential or community-based services.

This dynamic collaboration between the child and family, experienced community clinicians and physicians and Magellan can create a system that more wholly addresses the needs of the child. Whether in a residential program or in the community, the new process will offer continuous connections supporting access to resources for resiliency and coordinated care. Please utilize the online Contact Us form if you need to reach us.  

Are you interested in Behavioral Health Residential Treatment for a member under the age of 21? Click here to access and submit an inquiry.

IACCT Provider List - updated 10-05-2017


Overview Guides

Your Guide to IACCT (electronic version) updated 08-24-2017

Your Guide to IACCT (print version)
updated 08-24-2017

IACCT Guardian Guide

Supporting Yourself While Supporting Child



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Contact Us

Magellan Members
Toll-free:1-800-424-4046
TDD: 1-800-424-4048
TTY: 711
Email

Magellan Providers
For questions about credentialing, contracting, provider website issues or general provider concerns, please contact us or call 1-800-424-4536.

For claim, authorization, discharges or clinical questions: email or call 1-800-424-4046.

Fraud and Abuse
1-800-755-0850
Special Investigations Unit Email: SIU@magellanhealth.com.

For quality of care concerns, general questions or comments, please call:
Toll-free: 1-800-424-4046